A new era in car rental: fast, paperless service with electronic signatures

Car rental companies handle document signing daily, from rental agreements to vehicle handover forms. Traditionally, managing paper documents leads to unnecessary complications: manual entry errors, misplaced paperwork, and long-term storage challenges. These issues consume valuable time, require additional staff, and ultimately slow down customer service. As a result, more car rental businesses are adopting digital solutions that are not only more efficient but also more secure.

With ZebraSign, customers can sign documents directly on a tablet. Every signed document is automatically stored in a secure cloud system, making it easy to locate, review, and share. The entire process is streamlined and user-friendly, providing a seamless experience for both customers and staff.

3 Simple steps to sign on a tablet with ZebraSign:

1. Document Preparation
   The customer receives an electronic document or template with clearly marked fields for data entry and signature.
   
2. Electronic Signing
   The customer signs using a tablet. During the signing process, unique biometric data, such as signing speed, coordinates, time, and pressure, is recorded.
   
3. Document Storage
   The signed document is automatically saved in the ZebraSign system and is easily accessible at any time.
   

Read more about tablet signing here.

Efficient customer service

In car rental, service quality often hinges on speed and accuracy. Paper-based processes can slow down operations: a typical customer picking up a vehicle must wait while the employee fills out all the rental details, checks the information, and ensures everything is correctly signed.

With ZebraSign, these bottlenecks are eliminated. Documents can be pre-filled using templates, requiring only essential information to be added. Signing on a tablet takes just seconds, and agreements are instantly archived in the system, removing the need for manual filing or extra archiving.

Centralized document management

All signed documents are stored in a centralized system, allowing for quick and convenient access at any time. Files can be tagged, organized into folders, and easily retrieved. Advanced filtering and search features enable users to sort documents by creator, signing date, or tags. Searching is intuitive – simply enter a few keywords to locate documents by name, participant, or company. Even as your document volume grows, all rental paperwork remains easily accessible.

Security challenges of paper documents

A handwritten biometric signature on a tablet has the same legal validity as a traditional paper signature – if there’s a written agreement in place and it’s stored in a durable medium such as email. As with paper signing, electronic signing requires identification, for example, using an ID card. Additionally, each signature captured via the ZebraSign Signature Pad app includes biometric data such as speed, coordinates, time, and distance. These details ensure authenticity and comply with the ISO/IEC 19794-7:2007 standard.

ZebraSign gives the option to use either a simple handwritten signature or an advanced, qualified e-seal. This method preserves a qualified timestamp and ensures the integrity of the document. Any attempt to alter the signed document invalidates the signature.

Why try tablet signing with ZebraSign?

As discussed in this article, paper-based document filling and signing take time and increase the risk of losing important customer information. That’s why car rental companies are turning to digital solutions – to simplify and accelerate their workflows.

Electronic signing not only boosts efficiency but also reduces risks related to document loss or storage. With ZebraSign, all processes can be completed faster and more securely, avoiding human error and ensuring legally valid signatures.

Try ZebraSign’s Free MAXI Plan

We invite you to try the ZebraSign MAXI trial plan, where you can install the Signature Pad app and start sending documents for signing on a tablet. It’s a great opportunity to see how this solution can optimize your operations and improve customer service quality.